Refund Policy

Acceptance of this Refund Policy

It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.

Refund Policy

Since SITE is offering non-tangible irrevocable goods we do not make refunds once the order is complete and the product is sent. As a customer, you are responsible for understanding this when purchasing any item on our website.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. Therefore, we approve refund requests for the following reasons:

• Non-delivery of the product: due to some mailing issues of your email provider or your email server you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Non-delivery claims must be submitted to our Support department within three days of the date the order was placed. Otherwise, the product will be considered received and downloaded.


• Download and unzipping issues: for some reason you might have problems while downloading the product or its unzipping. Claims regarding such issues must be submitted by consideration of our Support department. If you do not contact us during three days, you agree that we may construe silence as a confirmation of successful delivery and download of the product with no further rights of refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within three days may result in a refund decline.


• Major defects: although all the products are thoroughly tested before release, there is always a chance of unexpected errors. Such issues must be submitted for consideration by our Support Team. We retain the right to rectify the errors or defects within 72 hours. If the defect is identified as our mistake and we fail to correct it within 72 hours from the date of the initial complaint email or any other notification provided by a Customer, then we have two options to resolve the issue. One is full refund to the customer without any compensations or reimbursements. The second option is replacement of the product of the same or around the same value.


• Product not-as-described: such issues should be submitted to our Support Department within seven days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.

Official Support

Email – [email protected]

Please give it 12-24 hours for our Support Team to get back to you on the problem.

Requests for a refund are accepted at [email protected] within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions. A refund is issued to you upon receipt of a Waiver of Copyright signed by you.